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On the “Returns Page” please enter the email you used for your order. You will be emailed the return instructions. Returns will only be accepted for items within 14 days from delivery of the product. ALL SALE/CLEARANCE items and any LIMITED RELEASE products are considered FINAL SALE and will NOT be eligible for return. There are some other products that may not be eligible for return as well. This information will be reflected on the product page. Once a return is started, please note that all tags must be attached; the packaging must be intact, and the product must be unused.
Please DO NOT tape the shipping label directly to any shoe box. This makes the product unsellable and these packages will be refused and returned to the sender. Once the return is processed the customer will be granted an online store credit equal to the amount of item(s) returned, minus the return shipping fee (fees vary by size, weight and location). A shipping label will be generated upon request of a return. The online store credit CAN NOT be used for in-store purchases or phone orders.